COVID-19 Closure FAQs
Provided below are answers to questions you may have over our current closure. Should you have additional questions, or these do not answer your question well enough, please reach out to us via email, phone, or our live chat.
Borrowing and Returns During the Closure
- Will I get overdue fines?
- No. All due dates have currently been extended until June 15. We are waiving all late fees accrued between March 1 and when we reopen.
- Should I - or how do I - return materials while the library is closed?
- Please keep items you've borrowed until we reopen or announce other options. Due dates for digital collections still apply and will simply automatically expire and be returned.
- What happens if an item is already overdue?
- When we can we are renewing all of your items out; they will be due on June 15. We are waiving all late fees.
- What will happen with holds I was to pick up?
- All holds on physical items that were ready have been paused and will remain on our hold shelf when we re-open we will contact you with a new pick up date.
Any titles that you requested are on pause and are set to expire no earlier than June 19, 2020.
Library Accounts During the Closure
- How can I apply for a library card / I would like access to digital resources and need a library card, please advise.
- If you live in the Saratoga Springs School District, please fill out an application. We will be filling requests Monday - Friday, 9am - 5pm.
If you do not live in the Saratoga Springs School District, please refer to your local library for assistance.
Services During the Closure
- Are staff available by phone, email or chat during the closure?
- YES! Look for the chat box on our website to connect to a staff member. You can also email us or leave a phone message. Phone messages are being checked Monday-Friday, 9-5pm throughout day. Someone will return your call as soon as possible. Please note that the number returning your call may come from a private/blocked number - staff cannot call back from the library's line.
- What library services and resources are available during the closure?
Various Online Resources:
The library offers various digital resources, such as research databases (some may require a library card number). Learn about popular entertainment and information options, resources geared towards youth, or even more help and tutorials about these options.
Reference and Readers’ Services:
We are still available for direct reference questions. Library staff are checking phone messages and emails Monday - Friday. You can also reach us via our live chat from our website. If you have questions or are looking for reading1 suggestions2, please contact us and we will get back to you as soon as we can.
The library offers substantial homework help resources found from the SSPL website; these resources are free. Brainfuse, for example, provides homework help, test prep, writing help and more. Also available is phone, live chat services from our website, or email for any additional requests.
Digital Programs and Activities:
We are using our Facebook page and Summer Reading platform to share many ideas and activities – including live video streaming - for everyone to try. New content is being added regularly for both children and adults so check back often.
- Why did the library close when not all patrons have access to PCs, an internet connection, or books at home?
- The library takes both its duty to provide service for our community, and the safety of our patrons and staff very seriously. SSPL, among many other area libraries, closed for reasons of safety. All non-essential workers have been ordered by state mandate to stay home. We are providing as many services as we can online during this time for those with access to the internet and hope to re-open our doors as soon as it is safe for all.
Phone service is also still available. Please call the library and leave a message – staff are checking phones periodically throughout the day and will get information to you as efficiently as possible.
- How can I find tax forms or file my taxes?
- Be aware that the IRS is extending the national income tax filing deadline to July 15. Here are some resources that may help to file your taxes:
- Why is the library using Zoom for its virtual programs?! Isn't it insecure??
- The security research in the media is based on the standard configuration for Zoom, and how it's used by an organization. Although it's not recommended to use for highly classified communication, for a typically public program the researchers say it is safe to use. We've taken steps (even before Zoom did) to ensure that only those intended to take part in the program will access the program when used properly.
- Your own use of the software is determined by your circumstance. You do not need to enable (or have) a microphone or a videocamera to join in on the programs - though we love seeing your smiling faces. If you do enable your microphone or camera do be aware that others will also be able to hear and / or see you and your surroundings.